Outbound Call Center Services Bangalore, India
Even in the age of internet marketing, outbound dialing is an important part of a company’s marketing and customer service strategy. When done right, it can build valuable and long-term customer relationships. Cimmon’s outbound support services allow clients to keep in touch proactively with customers and convert customer relationships into tangible business value. We can offer outbound as a standalone service or in conjunction with one or more of our other Call center services. Outbound Call Center Services are essential as they allow your business to reach either its customers or its prospective customers that it is looking to convert. In order to reduce the cost of operations and to focus on their core competencies, businesses choose to outsource these services to outsourcing companies that have relevant experience and good track record for providing outbound services. Cimmons outbound services give your business the extra edge needed to and grow their existing customer base.
Lead Generation
Customer Survey
Customer Retention
Scheduling an Appointment
Contact management
Dialing strategy
Call blending
DNС outbound call management
3+
Years of Experience
14+
Happy Clients
21+
Projects
356+
Employees
21+
Year On Year Growth
Lead Generation
Cimmons offers Lead generation service that help create trust between your business and prospect clients. We handle the entire journey from initial contact to converting prospects into clients or customers. Set your goals, improve call center performance, and skyrocket your conversion rates.
Customer Survey
In order to improve customer experience, businesses often need to conduct surveys to understand the behavior and changing demands of their customers. Cimmons helps you gain relevant insights into the mind and behavior of your customers with our customer survey service.
Customer Retention
Cimmons helps you retain your valuable customers and keep them engaged with the company, thus saving you from the losses you may face due to their departure. This is done through timely feedbacks, surveys and improving client experience wherever possible.
Scheduling an Appointment
Appointment scheduling is a part of the business development of your business. Cimmons helps the efforts of your sales team by offering effective Appointment Scheduling service that assists your business to get closer to achieving its organizational goals. Cimmons understands capacity planning, resource and service planning.
Contact management
This user-friendly outbound call center feature allows you to add contacts in a blink of an eye. All you need for making outbound call center dialer and CRM system work together is to export your Excel file with contacts. Use LIFO/FIFO methods of contacting one by one or warm leads that just left their requests.
Dialing strategy
Choose the proper type of outbound dialer, depending on your outbound campaign, contact list, and goals. Improve your customer engagement by calling at a precise time when they are ready to talk. It’s easy to adjust your dialing strategies with versatile requirements of DNC lists, time zones.
Call blending
Outbound contact center solution gives the flexibility to switch or blend inbound and outbound calling. Forecast calling volume and achieve the option to assign to the same agent team processing both inbound and outbound calls.
DNС outbound call management
This is the most critical and advanced feature that ensures that outbound calls made by our call center representatives are made in compliance with all Do Not Call policies and legal regulations. It prevents undesirable outbound calling.
Remote outbound call tracking system
Control every interaction of our agents through outbound call tracking software. Achieve historical, real-time, and actionable insights about each phone or chat conversation.
Need a Consultant for your Business
Cimmons Outbound Call Center Service, Bangalore
Our Popular Solutions in Outbound Call Service
Our Popular Solutions in Outbound Call Service
Telemarketing Services
Telemarketing is a proven way to cost-effectively sell products and services to a target audience. Further, using a qualified list of prospects can enable telemarketing campaigns to increase sales, and induce customer satisfaction. The major benefits of telemarketing campaigns include its affordability, lesser staffing overhead cost, flexibility, and availability across all time zones. And the key features of telemarketing lie in its ability to customize sales campaigns, generate leads, process payment, appointment setting, customer retention and satisfaction, event registration, up-selling and cross-selling, and so on.
Warm Calls
Warm calling is just the opposite of cold calling. It involves getting in touch by calling the prospect with whom a business has had some prior interaction. Warm calling is found to be more efficient and effective. In the case of a warm call, there is proof that a prospect is interested in your product or service. There are ways in which to close warm leads. It is important to keep in touch by scheduling a follow-up by outbound call centers. A business needs to take care not to show that they are selling something. Being knowledgeable and informative, and mentioning referrals along with giving them samples to try out can help.
Customer Acquisition & Telesales Services
Customer acquisition refers to bringing in new customers – or convincing people to buy your products. It is a process used to bring consumers down the marketing funnel from brand awareness to purchase decision. Cimmons has been practicing and delivering the best in this segment over years. We continue to excel in this.
Collection
Businesses globally suffer significant losses every year due to the lack of timely collection of debts. Cimmons collection service help companies maintain regular cash flow, reduce their risk of financial losses and ensure business continuity. Achieve accounts receivable excellence with minimal efforts – More recoveries, fewer debts
Industries We Cater To
Key Features of Outbound Process
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Outbound Media Blending ACD
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Sophisticated and Adaptive Predictive Dialer
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Web Call-back
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Do Not Call List Management
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Enterprise Class Relational Database
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Call Monitoring
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Call Barge-In
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Call Detail Screen Pop-Ups
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Call Back Scheduling
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Advanced Desktop Scripting environment with Screen Pop-Ups for Call Guides
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Campaign wise Music On Hold Messages
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Answering Machine Detection
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Multi-Number Dialling
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